Customer Info

All orders are items that are not locally stocked but are made available to customers. All items are purchased by Luxury Goddess Lingerie with the manufacturer. You will receive an email confirmation when your order has been received and when your order has been shipped to you. All orders are sent with signature required. This is to make sure that you receive your purchase.

USA: Average delivery time is 2 to 4 weeks depending on brand ordered.

NOTE: There are times when delivery may take a few days longer especially during Valentines and Christmas. 

FREE SHIPPING FOR UNITED STATES ONLY
CANADA SHIPPING - $13.95

CONTACT:
You may contact Luxury Goddess Lingerie (Monday - Sunday 9am-9pm EST). 
Email: luxurygoddesslingerie@yahoo.com


ORDER CONFIRMATION:
After submitting your order, you will receive via e-mail a copy of the order you submitted to confirm that your order was successfully transmitted. Because this will be the only acknowledgement that you receive when ordering online, it is important that you accurately provide your e-mail and shipping address. You will be notified by email of any back orders or item sell outs. Please contact if you have any questions or have not received an order confirmation. Please also be sure to check your email the day after you place your order in case LGL needs to reach you about any questions concerning your order. 

PAYMENT OPTIONS:
We accept Paypal for all payments. No order will be processed until the payment information is confirmed accurate and payment has been processed.

ORDER CANCELLATIONS
If you need to cancel your order, please contact us asap. You may cancel your order within 24 hours of placing it. After that, your order will be processed and it can no longer be cancelled. 

ORDER EXCHANGE
Items for exchange may be returned by mail only. You must contact Luxury Goddess Lingerie within 5 days of receiving your order with your wish to exchange. Returned items must be post marked within 7 days after your order has been received. This date will be determined by when the package is listed as “delivered” by the shipping service provider.

ORDER RETURNS
Orders may be returned by mail only. You must contact Luxury Goddess Lingerie within 5 days of receiving your order with your wish to return. Returned items must be post marked within 7 days after your order has been received in order to receive a refund. This date will be determined by when the package is listed as “delivered” by the shipping service provider. 

Please inspect your order as soon when you receive it. In the rare case that there is a damaged item, missing item or an incorrect item, we require that you contact us within 48 hours after receiving your order. If no attempt has been made to contact us regarding the damaged or missing item, then all items will be considered correct and received. 

Returned items must be in their original condition and original packaging with tags intact. NO EXCEPTIONS. 
Items that are not in new condition are not eligible for return. NO EXCEPTIONS.
We reserve the right to refuse returned items that are not in pristine and new condition.

You must print and complete the return form and this form must be included in your return package.
Please email and we will send you the Return Form. luxurygoddesslingerie@yahoo.com

You are responsible for return shipping costs. For your protection, we recommend you return your items using certified and insured mail. You will receive an email when we have received your return.

Once your return has been received and determine that it complies with our Terms and Conditions, we will issue your refund or process your exchange. Refunds are given the same way you paid or store credit. 

DISPUTE RESOLUTION
In the unlikely event that an order is charged and not successfully delivered, we require notification in writing (email is acceptable) in order to help resolve the problem. If you do not receive a response within 2 business days, please send a second email. Please allow 14 business days to research, respond and resolve disputes from the day we confirm, in writing, receipt of your confirmation. 

PRIVACY POLICY:

COLLECTION AND USE OF INFORMATION:
NO INFORMATION IS SHARED OR SOLD, ALL INFORMATION IS CONFIDENTIAL.
Customers who provide information pertaining to name, address, telephone number and email address may be contacted to provide additional information regarding an order.
Information will never be sold to third parties and is used to improve the content of our website, process orders, respond to customer inquiries and to provide a more satisfying shopping experience. By using Luxury Goddess Lingerie, you consent to the collection and use of this information by Luxury Goddess Lingerie.

EMAIL ADDRESS:
Email addresses will be stored to allow for prompt communication of information via email pertaining to the status of an order as well as to provide information, promotions, events and updates. By electing to receive emails from Luxury Goddess Lingerie, we are able to send you exclusive information and special offers, which you might otherwise not be informed. If you would prefer not to receive email regarding special offers and discounts, send an email to info@luxurygoddesslingerie.

PERSONAL INFORMATION:
No personal information is sold or shared. Address, email and telephone information may be used to contact the customer regarding the status of an order or to provide information from Luxury Goddess Lingerie. Should you wish to avoid communication by any method, please send an email to info@luxurygoddesslingerie. We reserves the right to disclose personal information as obligated by law, in response to duly authorized legal process, governmental requests and as necessary to protect the rights and interests of Luxury Goddess Lingerie.

USE OF THIRD PARTIES:
We use Paypal to help us provide services to you including fulfilling orders and processing payments. Information will be shared with Paypal only to the extent necessary to provide these services. 

CONDITIONS OF USE:
LUXURY GODDESS LINGERIE DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR EMAIL SENT BY US OR ON OUR BEHALF ARE VIRUS FREE. LUXURY GODDESS LINGERIE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO COMPENSATORY, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL AND CONSEQUENTIAL DAMAGES, LOSS OF DATA, GOODWILL, BUSINESS OPPORTUNITY, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES. IN NO EVENT WILL LUXURY GODDESS LINGERIE BE LIABLE FOR ANY DAMAGES WHATSOEVER IN AN AMOUNT IN EXCESS OF ANY PURCHASED MADE HEREUNDER AND IF NO PURCHASE IS MADE, IN AN AMOUNT IN EXCESS OF TWENTY FIVE DOLLARS.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW:
By visiting this site, you agree that the laws of your state, without regard to its conflict of laws principles, govern this privacy policy and any dispute of any sort that might arise between you and Luxury Goddess Lingerie or its affiliates.